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FAQ: Orders & Shipping

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Does Kabrita.ae offer free shipping?

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Kabrita.ae offers free shipping on all orders across the UAE.

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What is the delivery time for online orders?

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Delivery time is typically 1-2 working days.

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Can I track my order?

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Yes, you can track your order by entering your shipment tracking number:

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Can I return or exchange a product?

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Due to hygiene reasons, formula products cannot be returned once opened. However, if you receive a damaged or incorrect product, contact customer service for assistance.

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What if my baby doesn’t like Kabrita formula? Can I get a refund?

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We understand that every baby is different. If your baby does not adjust to Kabrita, you may request a refund within 7 days of purchase. This applies to first-time purchases only. Please contact customer service for details and terms & conditions may apply.

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How long does the refund process take, and what are the conditions?

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Refunds typically take up to 20 working days after the product has been collected and inspected. To be eligible for a refund, the tins must be unopened and in their original condition. Please contact our customer service team to initiate the process.

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Do you offer a subscription plan?

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We are working on introducing a subscription plan soon. Stay tuned!

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