FAQ: Orders & Shipping
Kabrita.ae offers free shipping on all orders across the UAE.
Delivery time is typically 1-2 working days.
Yes, you can track your order by entering your shipment tracking number:
- For UAE: Aramex Track Shipments
- For KSA: Starlinks Track Shipments
Due to hygiene reasons, formula products cannot be returned once opened. However, if you receive a damaged or incorrect product, contact customer service for assistance.
We understand that every baby is different. If your baby does not adjust to Kabrita, you may request a refund within 7 days of purchase. This applies to first-time purchases only. Please contact customer service for details and terms & conditions may apply.
Refunds typically take up to 20 working days after the product has been collected and inspected. To be eligible for a refund, the tins must be unopened and in their original condition. Please contact our customer service team to initiate the process.
We are working on introducing a subscription plan soon. Stay tuned!